UAE Trekkers Payment and Refund Policy
UAE Trekkers FZ LLC has the right to refuse to carry a guest whose behavior is detrimental to the enjoyment of the group. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the trip. If a UAE Trekkers FZ LLC representative requires a guest to leave the trip, no refunds will be given and that guest will be responsible for their own travel costs and arrangements from that point.
While we make every effort to safeguard our passengers, UAE Trekkers FZ LLC cannot be held liable for any damage, injury, or loss of any kind caused or resulting by an act or omission by its employees, agents or contractors. Children must be supervised by their parents at all times.
For all tours and activities, UAE Trekkers FZ LLC will not assume any responsibility for adverse health conditions as guests participate at their own risk.
Itineraries are correct at the time of publishing and may differ slightly to those featured. UAE Trekkers FZ LLC reserves the right to cancel or change any part of the program without prior notice for reasons of government ruling, public holidays, weather conditions or similar circumstances.
If UAE Trekkers FZ LLC must cancel a trip due to insufficient numbers, you will receive one of the following: a full refund, credit towards future trips, or a spot on the next scheduled trip.
If weather conditions, authority permits, or other exceptional extenuating circumstances beyond our control require UAE Trekkers FZ LLC to cut short or amend the itinerary of a trip, you are not entitled to a refund.
UAE Trekkers FZ LLC requires all participants to purchase Travel Insurance for this possibility.
For Trips in the UAE and Oman:
All UAE and Oman based treks full payment is due within 48 hours of booking.
For a full cash refund, you must cancel 20 days before the trip is scheduled to depart.
If you must cancel less than 20 days but more than 10 days prior to departure, you can receive full company credit for participation in future trek within 60 days of confirmed notification.
Any cancellations (regardless of reason) less than 10 days in advance of a trip will incur full charges; no refunds and no future trip credit will be issued.
For International Trips (outside the UAE and Oman):
A one-time, non-refundable deposit of 1,000 AED is required at the time of booking to secure a position for a trek.
Full payment is due 60 days prior to departure, otherwise full payment is due immediately.
Before 30 days of trip departure, members are entitled to cancel their trip and receive a full refund (minus the 1,000 AED deposit and bank charges to return the remaining balance) within 60 days of confirmed notification.
Cancellations less than 30 days prior to departure will incur full price charges and no refund will be issued.
Payment Policy Details
Any refunds shall be done onto the original mode of payment.
All prices are in UAE Dirham and are subject to change based on availability at time of confirmation plus a minimum numbers specified at the time of request.
United Arab of Emirates is our country of domicile and the governing law is the local law.
Visa and Master Card are accepted and UAE Dirham are accepted for payment. Customers will receive the payment confirmation by email within one week of received payments.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customers using the website who are Minors /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
UAE Trekkers FZ LLC will not pass any debit/credit card details to third parties.
UAE Trekkers FZ LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.uae-trekkers.com cannot guarantee the security of any information that is disclosed online.
UAE Trekkers FZ LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.