Terms and Conditions

Payment Policies

Cancellation Policies

PAYMENTS

  • Customers are confirmed on a trip once payment has been received.

  • All final payments include a 5% UAE VAT tax.


CANCELLATION WITHIN THE UAE

If a trek is called off at the last moment due to a natural or unforseen circumstances (like rain, flooding, sand storms, excessive heat (32C/90F), etc.), UAE Trekkers will issue a trek voucher for the full amount of the trek fee. The voucher can be redeemed for the same trek or another trek within the next six months.

In case you wish to cancel your trek, please cancel via email or private WhatsApp.

Please note: In case of refund, there will be a deduction of 10% (cancellation charges) from the total fee that you have paid. 

Refund Policy (less 10% cancellation charge):

  • Cancellations prior to 7 days from the start of the trek — full refund.

  • Cancellation between 7 days and 2 days to the start of the trek — 75% refund.

  • Cancellation less than 48 hours to the start of the trek — no refund.

CANCELLATION OUTSIDE THE UAE

UAE Trekkers requires all participants purchase Travel Insurance for this possibility.  Policies cover lost luggage, medical expenses, trip interruptions, emergency evacuation, etc. Cancellations for any reason are subject to rebooking terms and conditions specific to each trip and the operators we work with and therefore accrue a higher cancellation fee. 

In case you wish to cancel your trek, please cancel via email or private WhatsApp. Please note: In case of refund, there will be a deduction of 15% (cancellation charges) from the total fee that you have paid. 

Refund Policy (less 15% cancellation charge):

  • Cancellations prior to 30 days from the start of the trek — full refund.

  • Cancellation between 30 days and 20 days to the start of the trek — 50% refund.

  • Cancellation less than 20 days to the start of the trek — no refund.

Please note: If a trip in Oman is called off at the last moment due to a natural or unforseen circumstances (like rain, flooding, sand storms, unsafe sea conditions, etc.), UAE Trekkers will issue a trek voucher for the full amount of the trek fee. The voucher can be redeemed for the same trek or another trek within the next six months.



International Trips

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PASSPORTS:  Each traveler is responsible to provide UAE Trekkers with accurate passport information.  It is your responsibility to ensure your passport has two (2) blank pages and is valid for six (6) months after the conclusion of the tour. UAE residences must also have a minimum of 3 months validity left in their current residency visa. Travelers missing flights or denied boarding because of improper documentation will not receive any compensation or refunds.

VISAS: Each traveler is responsible to obtain visas if it is required for travel. Most visas are now available online and you are welcomed to ask us for advice on attaining a visa but ultimately it is your responsibility to obtain your travel visa. 

TOUR DOCUMENTS/INOCULATIONS: Each traveler will be responsible for obtaining the needed documents for travel. UAE Trekkers will advice you on any special considerations. (Malaria medication, yellow fever vaccinations, etc)

FLIGHTS: Customers will be responsible for booking their flights as directed by UAE Trekkers.

TRAVEL INSURANCE: Travel insurance is REQUIRED to protect your investment. Policies cover lost luggage, medical expenses, trip interruptions, emergency evacuation, etc. Many individual medical policies do not cover emergencies abroad. Contact us or World Nomad (https://www.worldnomads.com/) for details, particularly if you have a pre-existing condition.

HEALTH ISSUES AND FITNESS: Participant must be in good health and fit. At time of booking, we must be advised of any physical disability or mental condition that could affect your ability to participate. We reserve the right to remove you from a trip if you have not been forthright with your physical limitations up until the day of departure.

ADDITIONAL NOTES:

  • Tour costs are based on a minimum number or participants and if not met, a new costing may be required. 

  • UAE Trekkers reserves the right to cancel or re-schedule any tour in accordance with operating requirements.

  • UAE Trek reserves the right to refuse service to any participant that may be deemed disruptive to the group. 

  • Participants are responsible for being on time for flights and tours and will not be reimbursed if that portion is missed due to absence.


Privacy policy

  1. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  2. UAE Trekkers FZ LLC will not pass any debit/credit card details to third parties.

  3. UAE Trekkers FZ LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.uae-trekkers.com cannot guarantee the security of any information that is disclosed online.

  4. UAE Trekkers FZ LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

  5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.